Refund & Withdrawal Policy

ProofKit uses pay-per-GB pricing with a non-custodial TON escrow. This page explains how charges, withdrawals, and disputes work.

01 /How billing works

You deposit TON into a non-custodial escrow contract and are charged only for the bandwidth you actually use, at prices set by the operators of the routes you choose.

02 /No refunds on consumed bandwidth

Once bandwidth has been used and billed, those charges are final. Because you only ever pay for measured usage, there is no subscription to refund.

03 /Your unused balance is yours

Unused balance can be withdrawn directly from the escrow contract at any time. The payment model is non-custodial — ProofKit cannot withhold your unused funds, subject only to settlement of pending charges.

04 /Withdrawal limits

You can withdraw up to your on-chain deposit minus pending and already-claimed charges. A short freshness window applies while recent usage settles, to keep billing consistent.

05 /Operator deposits and slashing

Operators stake a TON deposit and can be slashed by a defined percentage for misbehavior. Slashed amounts are a network penalty and are not user refunds.

06 /Disputes

For a billing dispute, contact [email protected]. Bandwidth is backed by cryptographic proof records used to verify charges.

07 /Crypto note

On-chain transactions are irreversible. Always double-check wallet addresses before depositing or withdrawing.